Dear Travelers,

Recently, we have received feedback from our social media and customer service channels regarding issues of account security, including account theft. We take all feedback of this nature extremely seriously and promptly investigate each case based on the information provided by Travelers.

Following a careful examination, we can confirm that the miHoYo Account system has not been subject to any malicious attacks.

As for the feedback on potential security vulnerabilities with the verification of miHoYo Account information, we promptly contacted Travelers who intially reported this to us and fixed the issue. On further examination, no user account information has been impacted by this issue.

We are currently in the process of personally contacting each Traveler who has reported issues with their account, and we will deal with the issues based on the information provided to us. If any other Travelers find that you are unable to log in to your account using your usual login details, discover that your account information has been changed, or suspect that someone else has previously logged in to your account, please contact us as soon as possible either via the in-game Feedback function or by sending an email to genshin_cs@mihoyo.com.

To meet the requirements of different countries and regions, separate miHoYo Account systems exist for different regions. For this reason, issues arising in a particular country or region will not affect account security for players in other regions around the globe. We are committed to resolving any and all problems that may arise and to protecting account security for all Travelers.

Additionally, in the process of reviewing at-risk accounts we discovered that the vast majority of them were being shared by more than one person. Accordingly, we would like to re-emphasize the importance of the following:
1. Under no circumstances should you ever share your account with another person.
2. Under no circumstances should you ever provide a third party with your account credentials, including your password and any verification codes received by text message.
3. Do not trust any information you receive from unofficial sources, and do not use any third-party tools, plug-ins, or assistants.

All of these actions significantly increase the risk level of your account.

If you discover any other security-related issues with your miHoYo Account, the Genshin Impact Forums, the game itself, or any other related products or services we provide, please contact us via our official customer service or social media channels. We are ready and willing to resolve any and all issues that may arise.