Dear Travelers,

We place great importance on Travelers' account security. To improve account security further, we recently released a new device verification function based on email and mobile linking. This function went live on May 17, 18:00 (UTC+8).
We received a great deal of feedback today about this new function. Having collated and reviewed Travelers' queries, we would like to present a summary of our responses here.

 

Q1: How can I log in to the game if my linked email address or mobile number is unable to receive a verification code?
A1:
1. Following the activation of the new function, Travelers with a previously linked and still usable email address but who are unable to receive verification codes can log in to their miHoYo Account and change their linked mobile number or email address under Account Management.
2. If the email address or mobile number in question is no longer valid, please contact customer service via the in-game Feedback function or by email at genshin_cs@mihoyo.com to have your linked email address or mobile number changed. (This process may take up to a week.)

 

Q2: Is it possible to toggle the function via miHoYo Account > Account Management > Login Devices?
A2: The ability to activate and deactive security verification for new devices is one of multiple changes that will be introduced in due course. We will be sure to keep Travelers informed of any developments.

 

Q3: I've always logged in to the game on both mobile and PC. How does the system decide whether a device is a "new device"?
A3: The first device that you use to log in to the game after the launch of the verification function on May 17, 18:00 (UTC+8) does not require a verification code. Subsequent devices are treated as new devices and will therefore require a verification code.
Travelers that encounter the issue of needing a verification code for their first device can log in to their miHoYo Account and go to Account Management to check their linked devices.

 

Q4: It's a hassle to have to enter a verification code every time I log in to the game.
A4: After using a verification code to log in to the game on a new device for the first time, that device will no longer require a code to log in to the game.

 

Q5: My account doesn't have a linked email address, how do I receive a verification code?
A5: Accounts without a linked email address do not currently have access to the new device verification function.

 

Q6: I can't log in to the game and am constantly being asked for a verification code. How can I manage my devices?
A6: Travelers can log in to their miHoYo Account and go to Account Management > Login Devices to view and delete devices. After deleting a device, a verification code will be required the next time that you log in to the game on that device.

 

Once again, a big thank you to all Travelers for your continued understanding and support. Please do not hesitate to contact us if you have any further issues — we will be sure to collect and review all feedback we receive. We will continue to do our utmost on the matter of account security and will pay close attention to Travelers' experience in this regard.