PlayStation®4 FAQ

Dear Travelers,

If you still have any questions as you prepare to start your adventure on PlayStation®4, please have a look at the following FAQ — it contains helpful information for your journey!



Will Genshin Impact be free-to-play on the PlayStation 4? When will the game be playable?

Genshin Impact is a free-to-play game. For further details regarding the game's pre-load and release schedule, please see below:

Pre-load start time (pre-orders only): 9/26/2020 00:00 (UTC+8)
Pre-order end time: 9/28/2020 00:00 (UTC+8)
Pre-load start time (free): 9/28/2020, 00:00 (UTC+8)
Official release time: 9/28/2020 10:00 (UTC+8)



What is the Adventurer's Starter Bundle?

The Adventurer's Starter Bundle is an exclusive pre-order bundle for the PlayStation 4 version of Genshin Impact. The bundle can be pre-ordered now via the PlayStation Store, and will be available until 9/28/2020 12:00 AM (UTC+8). Travelers who purchase the Adventurer's Starter Bundle will be able to begin pre-loading the game onto their PS4 consoles via the PlayStation Store page starting 9/26/2020 12:00 AM (UTC+8). Having the game pre-loaded beforehand will allow Travelers to step into the world of Teyvat the moment the game comes online.



Which languages will be supported in the PS4 version of Genshin Impact?

The following subtitle languages will be supported in the PS4 version of Genshin Impact: English, Japanese, Korean, Traditional Chinese, Simplified Chinese, German, French, Russian, Spanish, Portuguese, Thai, Indonesian, and Vietnamese. The game will also include voice-overs in the following languages: English, Japanese, Korean, and Chinese. Travelers will be able to select from the above subtitle and voiceover languages regardless of the regional store from which the game has been downloaded.



Will my character data from the PS4 version also be available to play on the mobile and PC versions of Genshin Impact?

Once your account for PlayStation™Network is linked to a valid mobile phone number, you will be able to log in on iOS/Android/PC using your HoYoverse Account, or on PlayStation using the account for PSN linked to the mobile phone number associated with your HoYoverse Account and resume your game progress.



How do I determine which game server my PSN account is associated with?

Due to restrictions, you may be unable to switch your PSN account's region. To ensure that you will be able to play co-op mode with your friends, please confirm your PSN account's region settings. 

America Server - North America, Central America, and South America
Europe Server - Europe, Africa, and Middle East
Asia Server - Asia (except Mainland China) and Oceania


This information is based on Sony's regional standards. Please check the regions listed carefully for details regarding your area. If you have any further questions regarding regional compatibility for the PS4, please contact PlayStation support directly (



How do I play co-op mode together with my friends?

In order to play co-op mode together with friends, both you and your friends must select the same game server, progress to Adventure Rank 16, and must complete the required quests to unlock co-op mode. Please refer to FAQ question 5 for more information regarding regions and servers.



Is PlayStation Plus required to play co-op mode online with my friends?

PlayStation Plus is not required to play co-op mode online with friends.



Will the PS4 version of Genshin Impact be an offline game or an online game? 

Genshin Impact requires an internet connection in order to play.



Which PS4 models can play Genshin Impact?

Genshin Impact can be played on the original PlayStation 4, the PlayStation 4 Slim, and the PlayStation 4 Pro. Please ensure that you have more than 65 GB of available storage space on your PS4 console to download and play Genshin Impact. Information regarding subsequent game updates will always be promptly announced via our official community channels.



Will the PS4 version of Genshin Impact support the trophy system?

Yes, the PS4 version of Genshin Impact will include trophies.



Will the PS4 version of Genshin Impact have downloadable content (DLC)?

Genshin Impact will have subsequent version updates that will add new playable game content. Travelers will be able to update the game for free.



What are the exclusive PS4 version rewards and how do I collect them?

Once Travelers complete the tutorial quests on the PS4, they will receive the exclusive Sword of Descension and Wings of Descension via in-game mail.



Why should I pre-register for the PS4 version of Genshin Impact?

Travelers that pre-register for the PS4 version of the game can receive the latest news regarding Genshin Impact and will be able to enter the world of Teyvat the moment the game comes online. Also, Travelers that pre-register will be able to participate in the pre-registration milestone events to receive rewards once the game is released. So what are you waiting for? Head over to Genshin Impact's PS4 pre-registration page and sign-up now!



Why does the purchase price of a particular item appear differently on other platforms?

Due to differences in platforms policies and regional tax rates, there may be differences in the pricing shown for particular items across various regions.